Last updated: June 2025

1. Company Statement

energyConnect is committed to maintaining a safe, respectful, and productive platform for all users. This Moderation Policy outlines the guidelines and standards for user-generated content and interactions on our platform.

2. Scope of Moderation

This policy applies to all forms of user-generated content on energyConnect, including but not limited to:

• Project descriptions
• Offers and proposals
• Reviews and feedback
• Comments and messages

3. Principles of Moderation

• Respect and Courtesy: All users must engage respectfully. Harassment, bullying, and inappropriate language are prohibited.
• Accuracy and Honesty: Content must be truthful and accurately represent the service or need.
• Privacy and Confidentiality: Sharing personal or sensitive data without consent is not allowed.

4. Prohibited Content

• Illegal Content: Any promotion of unlawful activity or material that violates local or international laws.
• Hateful or Discriminatory Speech: No tolerance for racist, discriminatory, or hate-based content.
• Spam and Advertising: Unsolicited advertisements, spam, and irrelevant links are not permitted.

5. Moderation Process

• Content Review: Content may be reviewed proactively or following user reports.
• User Reports: Users can flag content that violates these guidelines using the platform’s reporting tools.

6. Enforcement Actions

• Warning: For first-time or minor violations, users may receive a formal warning.
• Content Removal: Violating content may be removed without prior notice.
• Account Suspension or Termination: Repeated or serious violations may lead to account suspension or permanent banning.

7. Appeals Process

• Appeal Submission: Users may appeal a moderation decision by contacting info@energyconnect.ch.
• Review: All appeals will be reviewed by the moderation team. The outcome will be communicated via email.

8. Policy Updates

energyConnect reserves the right to update this Moderation Policy at any time. Updates take effect immediately upon publication on the platform.

9. Contact

If you have any questions or concerns regarding this policy, please contact us at: info@energyconnect.ch